Privacy Policy

Last Updated: 13 July 2026

Hunger Buddy, operated by HANSHIKA GALAXY (“Hunger Buddy”, “we”, “us”, or “our”), is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you access or use the Hunger Buddy website, mobile application, customer support services, and other related services collectively referred to as the “Platform”.

By accessing or using Hunger Buddy, you acknowledge that you have read and understood this Privacy Policy. Where required, we will obtain your consent before collecting or processing your personal data.

1. Information We Collect

We may collect the following categories of information:

1.1 Account and Profile Information

When you create or update an account, we may collect:

• Full name
• Mobile number
• Email address
• Profile photograph
• Password or authentication credentials
• User ID and account preferences

Passwords are stored in an encrypted or hashed format and are not accessible in plain text.

1.2 Delivery and Location Information

To provide food ordering and delivery services, we may collect:

• Delivery address
• Saved addresses
• Landmark and delivery instructions
• City, state, and postal code
• Approximate or precise device location
• Current delivery location
• Location information entered manually by you

Precise location is collected only after obtaining the required device permission. You may disable location access through your device settings, but certain features, such as finding nearby restaurants or identifying your delivery location, may not work properly.

1.3 Order and Transaction Information

When you use Hunger Buddy to place an order, we may collect:

• Restaurant and food items selected
• Order amount
• Discounts and promotional codes
• Delivery charges
• Order date and time
• Order status
• Cancellation and refund details
• Delivery partner details
• Previous order history

1.4 Payment Information

Payments may be processed through third-party payment gateways, banks, card networks, UPI providers, or digital wallet providers.

We may receive limited payment-related information, including:

• Payment status
• Transaction ID
• Payment method
• Billing amount
• Refund status
• Masked card or account details

Hunger Buddy does not ordinarily store complete debit card, credit card, UPI PIN, CVV, or banking credentials. Such information is processed securely by authorised third-party payment service providers.

1.5 Device and Technical Information

When you use the Platform, we may automatically collect:

• IP address
• Device type and model
• Operating system
• Browser type
• App version
• Device identifiers
• Language and time-zone settings
• Network information
• Login activity
• Crash logs
• Diagnostic information
• Performance and usage data

This information helps us maintain security, diagnose technical problems, and improve the Platform.

1.6 Communications and Customer Support

When you contact our support team, restaurant partners, or delivery partners through the Platform, we may collect:

• Chat messages
• Emails
• Customer support requests
• Complaint details
• Call-related metadata
• Feedback and survey responses
• Images or documents voluntarily submitted by you

Calls may be monitored or recorded for training, security, dispute resolution, and quality assurance where permitted by applicable law and after providing appropriate notice.

1.7 User-Generated Content

We may collect content voluntarily submitted through the Platform, including:

• Reviews and ratings
• Comments
• Restaurant feedback
• Food or delivery-related photographs
• Complaint evidence
• Special delivery instructions

You should not upload information about another individual unless you are authorised to provide it.

1.8 Information Received from Third Parties

We may receive information from:

• Restaurant partners
• Delivery partners
• Payment gateways
• Authentication providers
• Social login providers
• Analytics providers
• Advertising and marketing partners
• Fraud-prevention services
• Customer support service providers

Information obtained from third parties will be handled according to this Privacy Policy and applicable law.

2. How We Use Your Information

We may use personal information to:

• Create, verify, and manage your Hunger Buddy account
• Authenticate your identity and secure your account
• Display restaurants available near your location
• Process and deliver food orders
• Share relevant order details with restaurants and delivery partners
• Process payments, cancellations, refunds, and adjustments
• Provide order tracking and delivery updates
• Communicate through calls, SMS, email, WhatsApp, or push notifications
• Respond to complaints and customer support requests
• Personalise restaurant and food recommendations
• Save your preferences and delivery addresses
• Operate loyalty, referral, reward, and promotional programmes
• Detect fraudulent, suspicious, or unauthorised activity
• Prevent misuse of coupons, accounts, or payment services
• Improve Platform functionality and customer experience
• Conduct analytics, research, and performance monitoring
• Comply with legal, tax, accounting, and regulatory requirements
• Enforce our Terms and Conditions
• Protect the rights, safety, and property of users, partners, and Hunger Buddy

We will not use your personal information for a purpose that is materially different from the purpose communicated to you unless we obtain additional consent or are otherwise permitted by law.

3. Permissions Used by the Mobile Application

Depending on the features you use, the Hunger Buddy application may request access to:

Location

Used to identify your delivery location, show nearby restaurants, calculate delivery availability, and assist delivery partners in completing orders.

Camera and Photos

Used when you choose to upload a profile image, submit complaint evidence, attach an order-related image, or scan information supported by the Platform.

Notifications

Used to provide order confirmations, preparation updates, delivery tracking, promotional offers, account alerts, and important service announcements.

Phone

May be used to enable communication between customers, restaurants, delivery partners, and customer support.

Device Information

Used for authentication, security, analytics, fraud prevention, crash reporting, and improving app performance.

The application will only access permissions that you approve through your device settings. You can withdraw permissions at any time, although some services may become unavailable.

4. Consent and Processing of Personal Data

Where consent is required, we will request consent in a clear and understandable manner.

You may withdraw your consent through the Platform, your device settings, or by contacting us. Withdrawal of consent will not affect processing already completed before the withdrawal.

After consent is withdrawn, we will stop processing the relevant information unless continued processing is required or permitted for legal, security, fraud-prevention, dispute-resolution, or regulatory purposes.

5. How We Share Your Information

We do not sell your personal information.

We may share limited information with the following parties where necessary:

Restaurant Partners

Restaurants may receive your name, order information, preferences, delivery instructions, and other details required to prepare and fulfil your order.

Delivery Partners

Delivery partners may receive your name, delivery address, approximate or precise delivery location, contact details, order information, and delivery instructions.

Contact information may be masked where such functionality is available.

Payment Service Providers

Payment gateways, banks, UPI providers, and financial service providers may process information required to complete payments, refunds, and fraud checks.

Technology and Service Providers

We may use third-party providers for:

• Cloud hosting and data storage
• Authentication and OTP delivery
• Maps and location services
• Customer support
• Email and SMS communication
• Push notifications
• Analytics and crash reporting
• Cybersecurity
• Fraud detection
• Marketing and advertising
• Payment processing

These providers may process information only for the services they perform for Hunger Buddy and in accordance with contractual and legal requirements.

Government and Legal Authorities

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a lawful request
• Cooperate with government or regulatory authorities
• Investigate fraud or security incidents
• Protect users, restaurant partners, delivery partners, or the public
• Establish, exercise, or defend legal claims

Business Transfers

If Hunger Buddy undergoes a merger, acquisition, restructuring, financing, sale of assets, or transfer of business, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and data-protection measures.

6. Cookies and Similar Technologies

Our website and Platform may use cookies, software development kits, pixels, local storage, and similar technologies to:

• Keep users signed in
• Remember account and language preferences
• Maintain shopping-cart information
• Analyse Platform usage
• Measure performance
• Detect fraud and security threats
• Personalise content and recommendations
• Measure marketing campaign effectiveness

You may manage cookies through your browser settings. Disabling certain cookies may affect the operation of some Platform features.

7. Promotional Communications

With your consent or as otherwise permitted by law, Hunger Buddy may send:

• Promotional emails
• SMS messages
• WhatsApp messages
• Push notifications
• Discount and coupon alerts
• Restaurant recommendations

You may opt out of promotional communications by using the unsubscribe option, changing notification preferences, or contacting us.

You may continue to receive essential service communications related to your account, transactions, security, orders, refunds, or legal notices.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the requested services
• Maintain your account
• Complete transactions and refunds
• Resolve complaints or disputes
• Detect and prevent fraud
• Meet tax, accounting, and legal obligations
• Enforce contractual rights

The retention period may differ depending on the nature of the information and applicable legal requirements.

When information is no longer required, we may securely delete, anonymise, or aggregate it unless continued retention is legally required.

9. Data Security

We use reasonable administrative, organisational, technical, and physical safeguards to protect personal information, including where appropriate:

• Encryption during transmission
• Access controls
• Secure servers
• Authentication controls
• Restricted employee access
• Security monitoring
• Backups and recovery procedures
• Periodic security assessments

However, no website, mobile application, server, or electronic transmission is completely secure. Users are responsible for maintaining the confidentiality of their account credentials and for notifying us immediately of suspected unauthorised account access.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request information about how your personal data is processed
• Access a summary of personal information held about you
• Correct inaccurate or incomplete information
• Update your account information
• Request deletion of eligible personal information
• Withdraw previously provided consent
• Opt out of promotional communications
• Raise a grievance regarding the processing of personal data
• Nominate another person to exercise applicable rights in the event of death or incapacity
• Request account deletion

Requests may be submitted through the account settings or by contacting our Grievance Officer.

We may need to verify your identity before completing a request. Certain information may be retained where necessary for legal compliance, fraud prevention, transaction records, dispute resolution, or the establishment and defence of legal claims.

11. Account Deletion

You may request deletion of your Hunger Buddy account through:

Application: Profile → Settings → Delete Account

or through:

Account-deletion webpage: https://thehungerbuddy.in/profile

or by emailing:

support@thehungerbuddy.in

Deleting your account may result in the loss of saved addresses, preferences, rewards, coupons, order history, and other account-related features.

Some transaction or compliance records may be retained for the period required under applicable law.

12. Children’s Privacy

Hunger Buddy is not intended to allow children to independently enter into transactions without the involvement of a parent or lawful guardian.

Individuals under 18 years of age should use the Platform only under the supervision and authorisation of a parent or guardian.

We do not knowingly process a child’s personal data in a manner prohibited by applicable law. A parent or guardian who believes that a child has provided personal information without appropriate authorisation may contact us to request suitable action.

13. Third-Party Services and Links

The Platform may include links to restaurant websites, payment providers, social platforms, mapping services, or other third-party services.

Hunger Buddy does not control the privacy practices of independent third parties. Their processing of information is governed by their respective privacy policies and terms.

You should review the privacy policy of any third-party service before providing personal information.

14. Transfer and Storage of Information

Your personal information may be processed or stored using servers and service providers located in India or other permitted jurisdictions.

Where information is transferred outside India, we will take reasonable measures to ensure that the transfer is conducted in accordance with applicable data-protection requirements and government restrictions.

15. Grievance Redressal

Questions, privacy requests, or complaints may be submitted to:

Grievance Officer: Kanhu Jain
Company: Hungerbuddy
Address: JHARIGAON NABARANGPUR ODISHA 764076
Email: hungerbuddys@gmail.com
 

We will acknowledge and address grievances within the period required under applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal obligations.

The revised policy will be published on the Platform with an updated “Last Updated” date. Where required, we may provide additional notice through the application, website, email, SMS, or another appropriate channel.

Your continued use of Hunger Buddy after an updated Privacy Policy becomes effective will be governed by the revised policy, subject to any consent requirements under applicable law.

17. Contact Us

For questions regarding this Privacy Policy or Hunger Buddy’s privacy practices, contact:

Hunger Buddy

Operated by: HANSHIKA GALAXY 
Address: JHARIGAON NABARANGPUR ODISHA 764076
Email: hungerbuddys@gmail.com
Phone: +91 9178837571
Website: https://thehungerbuddy.in